If you are planning to do a house move, you need to inform Sky first so all the services you have with them be moved along with you. The detail of this particular activity has to be shared with Sky so that the interruption to your Sky services is as minimal as possible.
Start by contacting the customer service representative to report that you are moving. Provide the details like the date and time you are moving out. If you are unsure give an estimate. Wait for the representative to take note of the details you have provided and agree to a date of switching the service. Write down the service number or confirmation email of your request so you can do a follow-up just in case.
If a new service installation is required in the new place, it can be scheduled as well. Another option apart from calling Sky is to use their live chat system. Likewise, you can visit sky.com/home move for other things to consider and remember. By doing so, you also prevent any miscommunicates and forgotten information which can lead to your account being deactivated. Deactivation usually happens when there are changes in your request that you didn’t inform Sky ahead of time.
Sky has set the stage to position itself as the best in the UK among entertainment providers today. Launched in the 1980s and enhanced further by the addition of SkyB in the 90s, Sky is geared to make its name brighter with Sky Q in 2016. Many of its existing customers are very much happy with their service. Their Paid TV experience is available for many UK households. Sky has become a country favorite and continues to delight with its packaged content, which include sports, TV shows and series, and movies.
You get to resolve your issues quickly once you call that number. As soon as you do, the customer service associate will guide you through the common troubleshooting steps. As there are many common technical problems that most users encounter, the volume of calls may be high and you might have to wait in line. Don’t worry because you will be attended to as soon as the next representative is on line to take your call.
As there are cases where the solution will take more than the common troubleshooting steps available, a technician will be scheduled for appointment to visit your place. The technician will inspect your office or house to see and determine the problem. This is often times needed, as the technician will be there personally to see what can be done on site.
You can request for a technical visit through the same phone number or by logging into your Sky account.
Sky includes calls to UK mobiles in their bundles. Sky inclusive calls reach 60 minutes.